Effective Date: [July 15, 2026]
Cue Studio, LLC (“Cue Studio,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, mobile applications, membership platform, live and on-demand fitness classes, coaching services, and related services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit joincuestudio.com, create an account, begin a free trial, purchase a membership, participate in classes or coaching, or otherwise interact with Cue Studio.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. WHO THIS POLICY APPLIES TO
This Privacy Policy applies to all visitors, members, subscribers, coaching clients, and users of Cue Studio’s Services within the United States.
2. INFORMATION WE COLLECT
Depending on how you interact with our Services, we may collect the following categories of information:
A. Personal Information You Provide
When you create an account, purchase a membership, or contact us, you may provide:
Full name
Email address
Mailing address (if applicable)
Telephone number (if provided)
Username and password
Emergency contact information (if voluntarily provided)
Communications you send to us
Responses to surveys or questionnaires
B. Membership Information
We may collect information relating to your use of Cue Studio, including:
Membership type
Subscription status
Billing history
Renewal dates
Free trial status
Coaching participation
Class attendance
Progress tracking (if enabled)
C. Payment Information
Payments are processed through secure third-party payment processors, including Stripe.
Cue Studio does not store complete credit card numbers or payment card security codes on our servers.
We may receive limited payment-related information, such as:
Payment confirmation
Billing ZIP code
Payment method type
Transaction identifiers
Subscription status
D. Device and Technical Information
When you use our Services, we may automatically collect:
IP address
Browser type
Device type
Operating system
Internet service provider
Device identifiers
Time zone
Date and time of access
Pages viewed
Session duration
Referring websites
Crash reports and diagnostics
E. Fitness Information
If you voluntarily provide information related to your fitness goals or coaching experience, we may collect:
Fitness goals
Workout preferences
Exercise history
Class participation
Pregnancy status (if voluntarily disclosed for programming purposes)
Feedback provided during coaching sessions
Cue Studio does not request or require medical diagnoses, medical records, or protected health information.
3. HOW WE USE YOUR INFORMATION
We use your information to:
Create and manage your account.
Provide access to memberships and classes.
Process subscription payments.
Administer free trials.
Verify your identity.
Deliver coaching services.
Respond to customer service inquiries.
Improve our Services.
Maintain platform security.
Detect fraud or unauthorized activity.
Enforce our Terms of Service.
Comply with legal obligations.
Communicate important service updates.
If you choose to subscribe to marketing communications in the future, we may also use your email address to send promotional materials. You may opt out at any time by using the unsubscribe link contained in those communications.
4. COOKIES AND SIMILAR TECHNOLOGIES
Cue Studio uses cookies and similar technologies to improve your experience and maintain the functionality of our Services.
These technologies may be used to:
Keep you logged into your account.
Remember your preferences.
Analyze website performance.
Improve platform functionality.
Detect fraudulent activity.
Measure usage trends.
You may adjust your browser settings to refuse certain cookies; however, doing so may affect the functionality of the Services.
5. HOW WE SHARE INFORMATION
Cue Studio does not sell your personal information.
We may share information only as necessary with trusted service providers who assist us in operating our business, including:
Payment processors
Website hosting providers
Membership platform providers
Cloud storage providers
Analytics providers
Customer support platforms
Professional advisors, such as attorneys or accountants
Government authorities when required by law
Each service provider is expected to use your information only as necessary to perform services on our behalf and in accordance with applicable privacy obligations.
6. DATA SECURITY
Cue Studio implements commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Despite these safeguards, no method of internet transmission or electronic storage is completely secure. Accordingly, Cue Studio cannot guarantee the absolute security of your information.
You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of any suspected unauthorized access to your account.
7. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
provide the Services;
maintain your account;
comply with legal obligations;
resolve disputes;
enforce our agreements; or
protect Cue Studio’s legal rights.
When personal information is no longer required, we will securely delete or anonymize it in accordance with our internal retention practices and applicable law.